Privacy Policy

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Introduction

At https://matcha-whisks.wordchronicle.com, also known as matcha-whisks (‘the Company’ or ‘we’), safeguarding your privacy and ensuring the protection of your data are paramount. As a responsible organization, we believe it’s essential to be transparent about our practices concerning the collection, storage, access, and processing of personal data in compliance with various privacy regulations including Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more. This Privacy Policy outlines our commitment to respecting your privacy rights and ensuring that your personal data is handled with care.

Scope

This policy applies to all https://matcha-whisks.wordchronicle.com website, applications, services, and products. In other words, this policy covers any interaction you have with us on any of our platforms, whether it’s through our website, mobile application, or communication channel. It’s important to note that this policy does not extend to third-party platforms, applications, products, or services accessed via links on our platform, each governed by their separate privacy policies.

Processing Activities

This policy governs interactions when you:

  • Use our applications and services as an authorized user
  • Visit our websites linked to this Privacy Statement
  • Receive communications from us, including newsletters, emails, calls, or texts/SMS
  • Interact with our customer support team

These interactions may involve the collection of personal data, which we will discuss in detail below.

Personal Data Collection

We collect various types of Personal Data including:

  • Account Information: This includes your login credentials, username, and password.
  • Payment Information: We collect payment details such as credit card numbers, expiration dates, and security codes.
  • Financial Information: This may include your income level, spending habits, and financial transactions with us.
  • Purchase Information: When you make a purchase from us, we collect data on the items you’ve bought, including quantities and prices.
  • Mobile Device Identifiers: We collect device-specific information such as IP addresses, device types, and operating systems.
  • Location Data: Depending on your location, we may collect data on your geographic coordinates, city, state, or country.
  • Feedback: We collect feedback from our users through surveys, reviews, and ratings.
  • Social Media Information: If you interact with us on social media platforms, we may collect your social media handles, profiles, and engagement metrics.
  • Product Information: When you purchase or inquire about our products, we collect data on the products themselves, including features, specifications, and prices.

We collect this data through user input, interactions, and automated technologies. Additionally, third parties may provide us with Personal Data, subject to their respective privacy policies.

Cookies

We utilize cookies for improved user experience and analytics. Cookies are small text files stored on your device that help us personalize our services and track your behavior. Our cookies fall into categories such as:

  • Strictly Necessary: These cookies are essential for website functionality and cannot be disabled.
  • Preference: These cookies remember your preferences, such as language or font size.
  • Analytics: These cookies help us analyze user behavior, including page views, clicks, and conversion rates.

Users can control non-essential cookies through our Cookie Manager. This allows you to adjust your cookie settings based on your comfort level with data collection.

Retention and Deletion

We retain Personal Data as required by law and for the purposes collected. This means that we will keep your personal data for as long as necessary to fulfill the purpose for which it was collected, such as processing a purchase or providing customer support. Upon fulfilling these purposes, we delete or anonymize the data.

Security Measures

We employ organizational safeguards and security measures to protect your Personal Data, including:

  • Encrypted communication: We use encryption protocols to secure data transmitted between our systems and your devices.
  • Secure third-party processing: We engage with reputable third-party processors that adhere to strict security standards.
  • Regular updates: Our systems are regularly updated with the latest security patches and software versions.

Children’s Privacy

We do not knowingly collect Personal Data from children under 18 years of age. If we become aware that a child has provided us with personal data, we will take immediate action to delete this information and ensure it is not used for any purpose.

Your Rights

Depending on your geographical location, you have rights related to:

  • Access: Request access to your Personal Data.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Have your Personal Data deleted.
  • Restriction: Limit the processing of your Personal Data.
  • Portability: Receive a copy of your Personal Data in a machine-readable format.
  • Objection: Object to the processing of your Personal Data for certain purposes.
  • Non-discrimination: Not be treated unfairly or differently because you have exercised your rights.
  • Filing appeals/complaints: Lodge complaints with regulatory authorities or courts.

To exercise these rights, please contact our privacy team using the contact information provided below.

Changes to Policy

We reserve the right to modify this Policy. Any changes will be posted on our website and effective upon posting. We encourage you to regularly review our Privacy Policy for any updates.

Contact Information

For inquiries, unsubscribe requests, or data-related questions, please contact us via email at [email protected] or by phone at [phone number].